Palkira

Is sterling silver the same as 925 silver?
Yes, sterling silver is an alloy containing 92.5% pure silver and 7.5% other metals, usually copper. It’s also known as 92.5 silver. This alloy metal is added to pure silver to make it more durable.

Does silver tarnish?
If the order has a longer delivery time Yes, silver can tarnish, especially when exposed to moisture and humidity. To prevent tarnish, store silver in a dry, airtight container and avoid contact with chemicals & perfumes. Wipe gently with a soft, lint-free cloth after each use

Can I wear silver jewelry in water or while swimming?
You can wear silver jewelry in water, it’s advised to remove it when swimming or bathing to prevent tarnishing, especially from chlorine and saltwater.


Is this silver authentic?
Yes, all our products are made with genuine 925 Sterling Silver. Many items are also stamped with the “925” mark as proof of authenticity


Do you provide BIS Hallmarking?
BIS hallmarking is not mandatory for silver, but all our products go through strict quality checks and are properly stamped.

How often should I clean my silver jewelry?
Regularly wiping your jewelry with a soft cloth helps prevent tarnish. For deeper cleaning, use a silver polishing cloth or a mild silver cleaner every few months.

Why does silver jewellery tarnish over time?
Tarnishing is a natural process. Silver reacts with air, moisture, and sulphur to form a dark layer. This doesn’t mean your jewelry is fake — it’s a sign of real silver and can be cleaned easily.

Can I wear silver jewellery daily?
Yes, 925 silver is suitable for everyday wear. However, daily contact with sweat, water, and chemicals may cause tarnishing. Proper care will keep it shining longer.


What does the “925” stamp mean?
“925” is a hallmark indicating that the piece contains 92.5% pure silver and 7.5% other metals (usually copper) to enhance strength. It’s the international standard for sterling silver.


How do I identify real silver jewellery?
Look for the “925” stamp, assess weight (silver feels solid), and observe tarnish (real silver darkens, fake silver may flake or chip). You can also do a lab test for complete assurance.

How can I know the status of my order?
All users have the option to track their orders by clicking on Track Order. You need to enter the email address used while placing the order and the order number to track the order. Registered users can sign in and track their orders from the order history section on the account page.

What happens if my order is lost in transit?
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order

How long does delivery take?
We ship across India, and delivery usually takes 3-7 working days depending on your location.


Which courier partners do you use?
We work with trusted courier services like Delhivery, Blue Dart, and India Post.

What payment options are available?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD*).Note: (*COD available in selected pin codes)

What if I don’t like the product? Can I return it?
Yes, we have a 7-day return policy. The product must be unused and in its original packaging.

When will I get my refund?
Once the return is approved, the refund will be processed within 5–7 working days

Are you a manufacturer?
es, we are a manufacturer and all our jewelry is produced in our own factory in Bangkok.

How can I contact you?
You may contact us on our email id: info.tikaram@gmail.com or call us on +91-9520854881.Working days: Monday to Saturday.Timings: 12pm to 7pm.

Can I customize the design?
Yes, we offer customization on select products. Please contact us on WhatsApp or email with your requirements.

Can I choose custom sizes for rings or chains?
Yes, we offer size customization. You can refer to our size chart to choose the right fit.